Operational Consulting Services

Services Overview

At SaskTel International (SI), our operational effectiveness consultants are experts, sourced directly from a successful operating solutions provider. Working closely with you, we identify your unique needs and challenges to build strategies to help you develop operational efficiency. Existing processes and operations are analyzed to identify gaps, areas for improvement, and new solutions to transform operations. The result–optimized operations enabling service provider to realize new efficiency, enhanced customer experience, and reduced operational expense.

SI has been involved in a multitude of telecommunication projects on a global scale. Whether it was deploying repeaterless submarine fiber optic cable in the South China Sea; overseeing the establishment of a world-class data centre in Canada; or leading the design, installation and commissioning of the communications system for the English Channel Tunnel, SI has been there – bringing world-class expertise to the globe.

 

 

Operations Consulting

Today’s service providers are faced with the ever elusive struggle of containing costs while delivering increasingly complex services and providing a consistently higher level of customer service. To keep on top, service providers must continuously innovate to drive new levels of efficiency into operations, ensuring that they are optimally streamlined and incurring minimal cost. Unless properly addressed, inefficient operations can negatively restrict your business and ultimately, your ability to deliver.

In an industry as quickly evolving as communications, communications service providers (CSPs) must be intentional and work toward ensuring that they are positioned to deliver and that operations and resources are running efficiently.  Implementing new processes for new products/services, networks, operations, etc. is a challenge.

SaskTel International (SI) can help our customers to build new capabilities within their business and help customers set up their processes in order to grow their business in today’s market and changing industry.

Leverage our best practices.  

SI leverages SaskTel’s expertise, resources and lessons learned to develop a customized plan for you.  We provide you with direct access to resources who are immersed in successful Telco operations at SaskTel.

Trusted advisors will analyze your processes, align them with service provider best practices, and understand your business needs. They will provide you with a plan to implement into your business that will optimize your processes and realize efficiency.

Network Operations Centre (NOC) Assessment

For service providers operating a significant network infrastructure, a network operations centre (NOC) is a critical central component in overseeing operations and ensuring availability and high performance. A NOC serves as an enterprise’s ‘mission control’, providing visibility and management of a large network of equipment, information, or facilities.

For an in-depth analysis of your operational capacities, SaskTel International’s (SI’s) network operational assessments provide a systematic consultation into the people, tools, processes, system elements, and infrastructure used to operate and oversee the network. Based upon this audit, SI strategically builds detailed design, implementation and operational plans for further enhancing the network environment.

Leveraging SaskTel’s experience and expertise in operating an internal NOC to oversee its own network, SI can also strategically advise upon the design and implementation of NOC environments and evolution plans based upon best practice and proven methodologies. SI has already conducted such assessments for a range of CSPs as well as utility and oil and gas providers.

Our Clients Are Our Partners

SaskTel International (SI) can help our customers to build new capabilities within their business and help customers set up better processes in today’s market evolution.

SI leverages SaskTel’s real world operational expertise, resources and lessons learned to plan solutions for our customers. We provide our clients direct access to resources who are immersed in successful Telco processes along similar lines of business or services where they can leverage our best practices.

Trusted advisors will analyze your processes, align them with service provider best practices, and understand your business needs. They will provide you with a plan to implement into your business that will optimize your processes and realize efficiency.

Our Work

SI has led communication engagements under the English Channel, across the Philippines’ outlying Barangays, through the villages of Tanzania’s Kagera region, and on the streets of New Zealand’s Wellington. Along the way, the SI corps has worked with an array of corporations in the telecommunications business as well as national and international governmental agencies.

SI service engagements have supported service providers in over 40 countries and 6 continents to envision and deliver a more connected world.

Our comprehensive portfolio of services have been developed and refined through our direct immersion in the operations of a service provider. This translates into a unique ability to leverage over a century of insights, expertise, experience, and lessons-learned of someone who’s been there before.

Professional Services Best Practices

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AUTOMATE

Proactively test for potential issues before they can cause a problem

  • Monitor services to identify continuous improvement opportunities
  • Gain transparency into health of operations
  • Improve decision making with real-time information

Business Process Improvements

Our consultants help analyze processes and operations to identify gaps, areas for improvement, and new solutions to transform operations.

TRANSFORM

Leverage the knowledge, experience, and expertise of a Tier 2 leading edge multi-play CSP to grow your business with less risk and uncertainties.

 

OPTIMIZE

Become more operationally efficient.

Reduce operational costs and innovate to drive new levels of efficiency into operations and reduce OpEx.