OPTIUS SUITE: Work Force Management
Empower Your Work Force to Deliver Exceptional customer experience.
OPTIUS NEXT GENERATION OSS/BSS SOFTWARE TRANSFORMS WFM PROCESSES.
SaskTel International (SI) has partnered to provide you with a Workforce Management solution that enables you to deliver a superior customer experience and increase your business agility through helping maximize your team’s potential.
Our Workforce Management solution will optimize your workforce through powerful scheduling and dispatching capabilities that take into account resource skillsets. By ensuring that the right people are working on the right things, you will maximize productivity while being cost effective.
Our solutions’ robust algorithms and intelligence will provide you with the data analytics and business metrics needed to improve booking indicators and decrease travel time to increase the number of jobs performed daily.
SaskTel International and SaskTel are very experienced with integration to complex BSS systems including billing, customer relationship, and workforce management.
SI is able to provide you with preferred solution providers or work with your preferred and existing BSS partners to integrate with our leading-edge OSS suite, Optius.
INCREASE BUSINESS EFFECTIVENESS
Our WFM solution provides you with the KPIs and metrics required to run your business with certainty. The solution will help you realize productivity gains through doing more with less.
Integrated Systems for a consolidated View of Your Customers
SaskTel International can help transform our customer’s business for growth in today’s market and changing industry. We plan with our customers from concept through deployment to help them drive revenue. We work through clients’ business lifecycle to provide advice, prepare ideas, develop a plan, design a solution, implement the solution, and optimize processes.
SaskTel International is in a unique position to be a vendor who supplies a product or service to our clients and to collaborate as a partner, and with our integration experience develop partnerships with your partners to provide an integrated end to end BSS/OSS solution.
Our solution empowers your staff by giving them the data to make the best decisions for your customer’s situation. The solution helps your team optimize the value of every service interaction to deliver a superb customer experience.
Our Workforce Management solution enables you to improve effectiveness and efficiency of all business roles in your company; from your field staff to your back-office users, and to executive levels.
KEY WFM SOLUTION FUNCTIONS
OPTIUS next generation OSS/BSS
empower Your workforce
Optimized Field Service Automation
Leverage advanced algorithms and AI technology to transform service from reactive to predictive; improving operational efficiency and creating service differentiation to rapidly achieve business goals.
Field Service Reporting Tools
Simplify the deployment of business processes for rapid time to value and simulation of strategic service initiatives.
Field Service Scheduling
Expert designed UI/UX delivers superior speed, efficiency and usability with intuitive, visual tools for field service scheduling processes.
Mobile Field Service App
Intelligent mobility, in the form of a user-friendly field service app, extends access to content such as schematics, manuals, training videos to increase productivity, and job effectiveness.
auto-sync to a Service Assurnace Trouble Tickets
Your customer service representatives can schedule field technicians right within SI’s Service Assurance Solution – Tracs, and have the information automatically appear on technician calendars in a Workforce Management solution.
Open API for Integration with OSS Systems
Built with an open architecture, out Workforce Management solution easily integrates with all relevant systems including SaskTel International’s OSS solutions to fulfill your service delivery.
Additional Key FEATURES
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As both an operating CSP and software developer we understand the uniqueness of each CSPs architecture and business. Our software is designed to allow for customizations uniquely designed for your competitive advantage.
EXPERIENCED INTEGRATION AND CONVERSION TEAM
Our clients receive an experienced team of BSS/OSS specialists implementing a modern platform that enables the creation of new value added services, a new customer experience, which will help you gain more Average Revenue Per User (ARPU).
As customer expectation, market direction and technological innovation continue to transform the communications industry; SI places the utmost importance in continually evolving our product lines.
Our solutions can be provided as an onsite premise platform or as a SAAS solution.
Optius provides a unified pre-integrated and consolidated end to end solution for managing the local access copper network and the transport access network, including legacy and next gen technologies, provisioning and activation of triple play services.
SI has developed OSS solutions for over 30 years. The Optius Suite is a modernized platform commercially launched in 2015 with successful implementations across North America.
Why SI is your trusted Partner
Chosen by clients to provide software and professional services solutions to digitally transform their businesses, our solutions are proven to be scalable and customizable to suit the needs of each of our unique clients. We understand the complexities of operating a forward-thinking CSP and have the first-hand experience to help you transform your business operations. SaskTel International is a trusted partner with real-world CSP expertise.
Leading with Customer Service
Clients are at the heart of everything we do. Our solutions are proven and tested by our parent company SaskTel, before they ever reach you. Annual customer satisfaction surveys are conducted and results are actioned within our teams so that we are able to continually improve the level of service and support we offer to our most valuable assets - our customers. Our 2020/21 achievement of an overall satisfaction rating of 96% demonstrates our commitment to satisfaction and provides the valuable feedback required to further develop and grow.
+35 YEARS AS A TRUSTED SOLUTION PROVIDER
SaskTel International was established in 1986 as a subsidiary of SaskTel, a multi-service communications provider with over a century of successful operating experience. SI leverages the expertise, industry firsts, lessons-learned, and resources of an industry-leading service provider and delivers this value on a global scale.
+110 YEARS IN TELECOMMUNICATIONS
Our parent company, SaskTel, is a century-old operating provider with multiple industry firsts. SaskTel owns and operates Saskatchewan’s largest network that connects 99% of the population over a vast area of 651,900 square kilometres. Recognized as a global leader in telecommunications, SaskTel has completed many large-scale and innovative projects over its many decades in business.