“Comprehensive Incident Management for Your Enterprise”

Service Assurance and Incident Management Issues:

Never before has it been more vital to ensure your organization is operating efficiently and your customers, both internal and external, are offered a quality experience. Trouble issues that are not handled promptly or properly can be a significant expense for your business, negatively affecting productivity, revenues, and satisfaction. Enterprises have reached a point in the evolution to greater service levels where adherence to the status quo is too great a risk. Any organization with a help desk knows this intimately and needs to develop a comprehensive, integrated approach to managing service assurance.

The Tracs Solution:

SaskTel International’s service assurance and incident management solution dramatically enhances the efficiency of your repair service operations, enabling the creation of lasting customer relationships and the quick and effective resolution of troubles. Tracs instantly accesses timely, accurate, and detailed information so that you can efficiently administer and analyze trouble and repair records, trends, and patterns.

Tracs equips your business with the tools to optimally manage incident resolution, making the trouble-to-resolution process as seamless, efficient, and quick as possible. With Tracs, ensure that your most valuable assets—your customers or end-users of your business’s solutions—receive a quality and unparallel experience.

Solution Highlights:

• Enterprise-wide single Incident Management and Trouble Ticketing Solution
• Optimize customer experience and ensure continued satisfaction
• Reduce operational expenses with quicker trouble-to-resolution and fewer repeat calls
• Quickly pinpoint the root causes of issues and track issues as they arise
• Ensure the optimal health of your organization and assets—assure your most critical services are performing at the highest standards
• Access business critical data in real time
• Ticket escalation for the prompt and efficient resolution of trouble tickets
• Multiple industry versatility customized to meet your unique business needs